Currency. All prices are in Euros (EUR). Converting from Euro to your currency is done by the credit card company based on the current exchange rate.
VAT. If you live outside the European Union (EU) you don't have to pay value-added tax (VAT). If you are an EU resident you have to pay 10% VAT for books and 20% VAT for all other products (including eBooks).
Payment. Orders must be paid by credit card
(Visa oder Mastercard). You must be the owner
of the card.
There are order alternatives if you don't have a credit card.
Safety of your order. All your ordering information - including your name, address, and credit card number - is encrypted using a secure server (128 bit - SSL) for maximum security (the address line will start with "https://" and there's also a small lock or key symbol at the bottom of most browser windows).
Risk of loss. If your order gets lost or damaged during shipping you'll get a replacement at no charge.
Returns policy. Within two weeks of receipt of your shipment, you may return goods, for any reason, for a full refund. Please send also an email notice. Note that shipping rates for returning the goods must be payed by you. CD-ROMs must be returned unopened, wrapped in original foil. Note that you may not return eBooks!
Address. Martin Koch, Hartbergerstrasse 22a, 8200 Gleisdorf, Austria, firstname.lastname@example.org
Law. This contract is based on Austrian law.
Safety of data. Your personal data, email address and payment data will be treated strictly confidential.
Email. A valid and working (already tested) email address is needed for a successful order completion. This email address is exclusively used for processing your order. It will never be given away.